This online training system provides BT customers with interactive, graphical and easy to run e-learning courses. Courses cover popular BT Wholesale products and a number of eBusiness applications.
The Academy Learning Management Portal from BT Wholesale offers a wide variety of free e-learning courses about our products, services and processes. Knowledge gained from these courses should help you deal confidently and effectively with customer queries and ultimately help reduce the volume of rejections.
Available all day, every day, the courses are highly interactive, graphical and easy to run. It is up to you whether you complete a whole package, a single course or dip into part of a course via the menu function for quick reference.
You do not have to complete a course in one sitting as the course will automatically return you to where you left it. Additionally, you do not have to complete the course in a sequential order as the course menu function can be used to pick and choose the particular units that are of interest to you; useful if you just want to refresh your knowledge or have a limited amount of time.
After completion of a course you can test your understanding by taking a quiz for which there is a pass or fail result.
An administrator function is also available to enable companies to track take-up of this training within their organisation.
To run a course users must have the latest copy of Macromedia Flash installed on their pc. To download this click on the link and follow the instructions. Download Macromedia Flash
Note: The Broadband ADSL Max course contains accessibility options and is compatible with JAWS screenreader version 5.00.844.
The URL is(www.oneacademy.co.uk/btwholesale) and provides a web interface to the training catalogue.
New Users
If you do not have an account with the BT Wholesale customer training system you can request access in one of 3 ways as follows:
- Request single user access only
If you are a single user and need access for yourself only, please e-mail your contact details including your name, telephone number and company name to product.marketing@bt.com - Set up your own user accounts – administrator access.
You can appoint a training administrator in your company to set up and manage user accounts for your organisation. In addition to managing user accounts, administrators will be able to track the progress of all their users.
If you would like to set up an account for a training administrator, please e-mail product.marketing@bt.com. Please be sure to include your contact details and company name in the e-mail. - Ask BT Wholesale to create all your user accounts.
If you have a large number of users (i.e. 10 or more) to set-up you can arrange for BT Wholesale to create them for you. Please populate the attached spreadsheet template and e-mail it to product.marketing@bt.com. The BT Wholesale training team will then create the training user accounts and notify each user via e-mail of their user name and password. If you have a large number of users we strongly recommend that you appoint a company training administrator, see above.
Who should I contact with any further enquiries?
Minimum system requirement
Windows 98SE/2000/XP
Pentium II 400 Mhz processor (minimum); Pentium III 900 Mhz processor (recommended)
16MB Graphics card (32Mb recommended) capable of 32 bit colour
32Mb RAM (64Mb recommended)
cFlash 6.0 player *
Internet Explorer 5.0
56k connection (Broadband or LAN – 256k recommended)
MacroMedia Flash 7
Related Links
DOWNLOAD
- Customer Training User Creation Template
(20 KB)- 19/01/2009
- LMS Customer Training Administration Guide Issue 2
- Learning Management System Customer Training Administration Guide Issue 2
(388 KB)- 26/03/2009
